I asked for a refund but my bank card was stolen or opposed, what to do?


If you have requested a refund but your credit card has been stolen or opposed, it is essential to act quickly to resolve the situation. Here are the steps to follow:

 

  1. Contact your Bank: As soon as you realize that your bank card has been stolen or opposed, contact your bank immediately to report the incident. They will then be able to block any suspicious activity on your card and give you advice on how to follow.
  2. Inform the ASICS Mining Customer Service: Also contact our customer service as soon as possible to inform them of the situation. Indicate to them that your card has been stolen or opposed and that you cannot receive the refund on this card. They will then be able to take note of this information and offer alternative solutions for reimbursement.
  3. Alternative Refund Method: Our customer service can offer you alternative methods of reimbursement, such as bank transfer, cryptocurrency refund or refund on another credit or debit card. Make sure to provide the information necessary to facilitate the refund process.
  4. Follow-up to Refund: Once you have provided the information necessary for the refund, follow the refund process closely. Make sure that all steps are properly followed so that you can receive your refund within the expected time frame.
  5. Secure your Information: To avoid any future problems, make sure to secure your personal and financial information. Change your passwords regularly, do not share your credit card information with unsecured sources and regularly monitor your bank statements to detect any suspicious activity.

 

At ASICS Mining, we understand that unforeseen situations can occur, and we are here to help you solve any problems related to your refund. Our customer service is at your disposal to accompany you throughout the process and to offer you a solution tailored to your situation.