What is our return policy?


We are committed to the satisfaction of our customers and wish to offer you a transparent and favourable return policy. Our return policy is designed to provide you with flexibility while ensuring that returns are made in an efficient and equitable manner. Here are the main points of our return policy:

 

  1. Return period: You have 14 days from receipt of your order to initiate a return. After this period, requests for return will no longer be accepted.
  2. Status of output: To be able to return a product, it must be in its original state, not used, not washed and in its original packaging. We ask you to ensure that the product is clean and in perfect condition for possible resale.
  3. Balanced and Pre-order Products: Please note that sold products and pre-order items are neither exchangeable nor refundable. These products are sold "such as" and are not eligible for returns, except in case of manufacturing or non-compliance.
  4. Return procedure: To initiate a return, connect to your customer account, access the "My Orders" section and select the order containing the product to be returned. Complete the return form with the product details and the reason for return. Our return service team will review your request and send you instructions for return.
  5. Return costs: Shipping costs for the return of the product are at your expense, except in case of defective or non-compliant product. In case an exchange is required, the shipping costs will be borne by ASICS Mining.
  6. Treatment of Refund: Once we have received the product returned and verified that it complies with the terms of return, we will refund according to the original method of payment that you used during the purchase.

 

Please consult our return policy page for all specific details and conditions. If you have any questions or concerns about our return policy, do not hesitate to contact our customer service.