If you want to return a product for any reason, we make the procedure simple and easy. Here is how to initiate a product return:

1. Log in to Your Account: If you have created a customer account during your purchase, log in to your account on our website. If you have made your purchase as a guest, you can move to the next step.
2. Access the "My Orders" Section" : Once connected to your account, go to the "My Orders" section. You will find a list of all your orders placed at ASICS Mining.
3. Select the Command to Return: Find the order containing the product you want to return, then select it to access the order details.
4. Insert the Return: On the order details page, search for the option for "Initiate a Return" or "Request a Refund". Click on this option to start the return process.
5. Complete the Return Form: You will be redirected to a return form where you will need to indicate the details of the product you want to return and the reason for return. Please provide as much information as possible to facilitate the processing of your request.
6. Validate Your Application: Once you have completed the return form, validate your request. You will usually receive a confirmation of your return request by email.
7. Wait for the Approval: Our return service team will review your return request and verify that the product meets the return conditions. Once your application is approved, you will receive instructions on how to return the product to our processing centre.

Please note that return conditions may apply, such as the authorized return period, the condition of the product to be returned, etc. It is essential to follow the instructions provided by our customer service to ensure that your return is treated correctly and quickly.

If you have any questions or concerns about the return process, do not hesitate to contact our customer service. We are here to help you in every step of the process.