What should I do if I have not received my order?

If you have not yet received your order from ASICS Mining, here are the steps to be taken to resolve the situation:

 

  1. Check the Shipping Status: First, check the delivery status of your order using the tracking number provided in the shipping confirmation email. Go to the carrier's site (DHL, UPS, FedEx, TNT, etc.) and enter the tracking number in the online tracking tool. This will allow you to know where your parcel is and to track its delivery in real time.
  2. Check the Delivery Address: Make sure you have provided a correct delivery address during the order. Check carefully the address indicated in the order confirmation to avoid any delivery problems caused by an address error.
  3. Check Delivery Time: Make sure that the estimated delivery time for your order has not yet expired. On average, delivery times at ASICS Mining are 3 to 10 working days, but this may vary depending on the delivery mode and destination.
  4. Contact Customer Service: If the delivery time is exceeded and you have still not received your order, contact our customer service as soon as possible. Our team will be pleased to help you solve the problem and provide you with information on the status of your delivery.
  5. Wait for Retard's Timelines: In some cases, delays may occur due to unforeseen factors such as weather conditions, logistical problems or customs procedures for international deliveries. In such cases, we encourage you to be patient and wait a few additional days for your package to be delivered.
  6. Ask for an investigation: If you have followed these steps and have not yet received your order, we advise you to contact our customer service to open an inquiry with the carrier. This will allow us to follow the package more carefully and solve any delivery problems.

 

We understand the importance of receiving your order in a timely manner, and we will do our best to resolve any missing delivery situation. Our goal is to provide you with a satisfactory online shopping experience at ASICS Mining, and our customer service team is here to help you at any time.