My order is incomplete, what should I do?


If your order at ASICS Mining is incomplete, we are sorry for this inconvenience. Here are the steps to be taken to solve this problem:

 

  1. Check Colis Receipt Content: First, carefully check the contents of the package you received. Sometimes some items can be packed separately or in separate packages, especially if you have ordered several products. Make sure that all items in your order have been included.
  2. Check the Invoice or Delivery Order: Check the invoice or delivery voucher that accompanied your parcel to make sure that all the items you ordered are mentioned. Make sure the quantities and references are correct.
  3. Check Delivery Time: If you have ordered several articles, it is possible that some of them are sent separately and that you receive them at different times. Check the estimated delivery time for each item and wait a few more days to see if the other items in your order arrive later.
  4. Contact Customer Service: If after following these checks, it turns out that items are still missing in your order, contact our customer service immediately. Please provide us with the order number and a clear description of the missing items. Our team will be pleased to help you solve this problem and find the missing items.
  5. Return and Refund Policy: If items are missing in your order and we are not able to ship them later, we will offer you appropriate solutions in accordance with our return and refund policy.

 

At ASICS Mining, we make every effort to ensure that your order is complete and that you receive all the items you ordered. If you ever encounter a problem with your order, our customer service is there to provide you with quick and effective assistance.